FAQ's
Welcome to Reto Musk Frequently Asked Questions (FAQs) page. Here, we've compiled answers to some common queries to provide you with quick and helpful information.
General Questions
Q: What is Retro Musk?
A: Retro Musk is an online platform that offers a range of rare perfumes.
Q: How can I contact Retro Musk customer support?
A: You can reach our customer support team by visiting the "Contact Us" page on our website or by sending an email to support@retromusk.com We're here to assist you.
Ordering and Shipping
Q: How do I place an order on Retro Musk?
A: To place an order, simply browse our website, select the items you wish to purchase, and proceed to the checkout. Follow the on-screen instructions to complete your order.
Q: When will my order shipped?
A: Shipping charges are free for all orders. The handling time is 2-4 business days, and the transit time, which refers to the time it takes for the order to travel, is 3-6 business days (Mon-Fri).
Returns and Exchanges
Q: What is Retro Musk's return policy?
A: Our return policy is designed to be hassle-free. If your purchase doesn't meet your satisfaction, you can initiate a return within 30 days of receiving your order. For more details, please refer to our Retro Musk | Refund Policy page using the provided link
Q: How do I initiate a return or exchange?
A: To start a return or exchange, kindly reach out to our customer support team via the "Contact Us" page or by sending an email to support@retromusk.com. If you have additional questions or require further assistance, don't hesitate to contact us.
Contact Information
RETROASIS LLC
DBA:
Retro Musk
Support Hours: MON-FRI 10:00 AM – 5:00 PM EST Time
• Phone: +1 (909) 274-0382
• Email: support@retromusk.com
• Address: 147 Lindley RD A Daytona Beach, FL 32118